Right of Withdrawal
Information of the right of cancellation
You may cancel your contractual statement within two weeks in textual form (e.g. letter, fax, e-mail) without indicating any reasons or by returning the respective goods. This does not apply if your order is related to your business or trade and not intended for private use. The two-week-period will begin soonest on the day of the receipt of the merchandise and this information. To observing the time limit set for revocation you have to sent back the goods in time.
The revocation has to be addressed to:
KauPo Plankenhorn e.K.
Fax: +49 7424 95842-55
The right of cancellation does not apply to
- products that have been assembled according to customer’s specifications
- or are clearly adapted to personal requirements
- audio or video tapes or software where the customer has unsealed the data carriers
- books and magazines
Consequences of cancellation
In case of effective cancellation the performances mutually received must be returned and benefits (e.g. interest) drawn, if any, be surrendered. If you are unable to return the merchandise or parts of them or you are only able to return it in a deteriorated condition, you may be required to pay damages as compensation. This will not apply if such deterioration of the merchandise has only been caused by its inspection – as would have, for example, been possible in a retail store – or by the first-time use of the merchandise for its intended purpose. You can avoid paying compensation by not using the merchandise and treating it as your property and by avoiding anything that reduces its value. Items suitable for delivery by parcel are to be returned at our risk. Items not suitable for delivery by parcel will be picked up at your place. You will be required to bear the cost of return delivery if the merchandise delivered corresponds with the one ordered and if you have not paid the price or any contractually agreed instalment on the date of revocation as yet. Otherwise, return delivery will be free of charge for you. Obligations concerning the refund of payments must be met by you within 30 days after sending your letter of revocation.