Shipping and Payment

Way of shipment?

All purchase orders will be shipped by a parcel service like UPS or DHL. Deliveries with higher weight or volume will be shipped by a forwarding agency.

Time of delivery & Short deliveries

Your order will be handeled right after receipt. When your order will be dispatched depends also on the chosen payment-method. We have the right to do short deliveries. Subsequent deliveries are free of charge. Additional charges accrue only at a explicit agreement.

Express shipment

You have the possibility to receive your delivery by express service. Various possibilities and rates are available. Please contact us after your order. We will look for the best express shipping method and issue a quotation for you. Please note that a few products (e.g. spray cans) are not valid for an express service because of hazardous goods regulations. 

Prices

All prices shown in the shop are EURO. 

Terms of payment

You can purchase your order in several ways. It depends on your country and customer status. Following payment methods are possible:

• Prepayment (3% discount)
• Paypal
• Cash on delivery (+ surcharge)
• Invoice after receipt of goods (10 days 3% discount, 30 days net)

Bank Details

Warranty

The warranty will be supplied in order to the legal intentions. In case of a fault we will change the product. If the changed product also is defective you can withdraw and get your money back. For special warranties of the manufacturer please look at the product information. 

Important information

In spite of all care it could happen that goods get broken during tranportation. In this case we certainly replace those items for free. But please mind the following policy: Transport damages have to be announced immediately after the receipt of the goods. If you want to send the goods back to us please inform us before by e-mail, fax or phone. So we can organise the further steps. Thank you for your help.